Job Description
Help members navigate financial challenges with compassion and problem‑solving. As a Collections Solutions Specialist, you’ll support members in getting back on track!
Key Responsibilities
+ Provide empathetic, solution‑focused service in every interaction
+ Contact members by phone, written communication, and occasional in‑person meetings
+ Deescalate difficult conversations and resolve issues professionally
+ Maintain timely, accurate documentation of all member interactions
+ Partner with internal teams to create and implement compliant member solutions
What We’re Looking For
+ Strong communication and listening skills
+ Ability to stay calm under pressure and handle sensitive conversations
+ Attention to detail and strong prioritization skills
+ A member‑focused mindset with a passion for helping others
Minimum Qualifications:
+ High school diploma
+ Two+ years of...
Key Responsibilities
+ Provide empathetic, solution‑focused service in every interaction
+ Contact members by phone, written communication, and occasional in‑person meetings
+ Deescalate difficult conversations and resolve issues professionally
+ Maintain timely, accurate documentation of all member interactions
+ Partner with internal teams to create and implement compliant member solutions
What We’re Looking For
+ Strong communication and listening skills
+ Ability to stay calm under pressure and handle sensitive conversations
+ Attention to detail and strong prioritization skills
+ A member‑focused mindset with a passion for helping others
Minimum Qualifications:
+ High school diploma
+ Two+ years of...
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