Job Description

JOB DESCRIPTION

INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)

The Collection Representative works to establish payment solutions for first party past due credit accounts through outbound and inbound customer call interactions via a dialer system at our call center in our corporate headquarters.

Duties and Responsibilities

  • Receive inbound calls and/or outbound customer calls of past due credit accounts via a dialer system.
  • Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency, and to advise of proper payment arrangements.
  • Properly document collection actions and status of account.
  • Process electronic debit, credit, and check payments over the phone.
  • Maintain professional interaction with all Matco Tools personnel and customers.
  • Other duties as assigned.

    • WHO YOU ARE (Qualifications)

    Required Skills/Abilities

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