Job Description
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environment, health, safety and sustainability. Our mission is to create a safer, more sustainable, and productive world. Sphera is a portfolio company of Blackstone, a U. S.-based alternative asset investment company that focuses on private equity, technology, and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach, and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around 1000 Spherion’s around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. The Solution Executive will maximize profitable company sales revenue by identifying, qualifying, negotiating, and closing new business with new and existing clients. This position is primarily selling Sphera’s software solutions. This role will be the personification of Sphera in all matters within and outside the company with an unflagging commitment to customer satisfaction, delight, trust, and loyalty.
Collections Specialist
As the Collections Specialist, you will have the opportunity to be part of a global accounts receivable team while working closely with our revenue, inside sales, account managers, and general ledger teams. This role will perform a combination of accounts receivable tasks with a focus on cash collections. It will also perform cash applications and support the customer portal management functions.
Roles and Responsibilities
Collections
Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available
Investigate and resolve internal and external customer inquiries related to invoice status and issues
Provide customers with statements, invoices, and assistance as needed to facilitate payments
Notify sales team of delinquent accounts and any actions being taken
Timely escalate accounts for assistance when issues are identified or where appropriate
Cash Receipts
Review daily bank activity and apply cash receipts to customer invoices
Review and reconcile customer overpays, short pays and discrepancies
Follow up with customers to obtain sufficient remittance advices to accurately post cash received
Portals
Uploading daily/monthly invoices to customer-specific EDI Systems and web portals, including understanding the submission requirements of each customer
Tracking invoice submission/payments
Manage collections efforts for customers utilizing portals
Resolve customers requests for vendor documentation – providing company information as required
Resolve discrepancies between invoices and purchase orders
Work closely with Billing team to resolve issues, including missing or incorrect customer data, lack of POs, expired Pos etc.
Other
Data entry, filing and general administrative tasks
Support shared mailbox
Understand, analyze, and suggest process improvements
Assist in accounting projects as needed
May be asked to assist in month and year-end close and account reconciliation processes
Performs other duties as required
Previous Experience and Skills:
2-5 years of cash collections or Accounts Receivable experience, preferred
Previous experience with Net Suite and Salesforce is preferred, otherwise, able to learn new ERP systems quickly
Proficiency with Microsoft Office suite, in particular, Excel, Word, and Outlook
Strong written and verbal communication skills with a focus on customer service
Positive attitude and strong teamwork skills with ability to establish and maintain positive and effective working relationships
Ability to quickly understand customer issues and resolve in a professional manner
Works independently and as part of the team
Collections Specialist
As the Collections Specialist, you will have the opportunity to be part of a global accounts receivable team while working closely with our revenue, inside sales, account managers, and general ledger teams. This role will perform a combination of accounts receivable tasks with a focus on cash collections. It will also perform cash applications and support the customer portal management functions.
Roles and Responsibilities
Collections
Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available
Investigate and resolve internal and external customer inquiries related to invoice status and issues
Provide customers with statements, invoices, and assistance as needed to facilitate payments
Notify sales team of delinquent accounts and any actions being taken
Timely escalate accounts for assistance when issues are identified or where appropriate
Cash Receipts
Review daily bank activity and apply cash receipts to customer invoices
Review and reconcile customer overpays, short pays and discrepancies
Follow up with customers to obtain sufficient remittance advices to accurately post cash received
Portals
Uploading daily/monthly invoices to customer-specific EDI Systems and web portals, including understanding the submission requirements of each customer
Tracking invoice submission/payments
Manage collections efforts for customers utilizing portals
Resolve customers requests for vendor documentation – providing company information as required
Resolve discrepancies between invoices and purchase orders
Work closely with Billing team to resolve issues, including missing or incorrect customer data, lack of POs, expired Pos etc.
Other
Data entry, filing and general administrative tasks
Support shared mailbox
Understand, analyze, and suggest process improvements
Assist in accounting projects as needed
May be asked to assist in month and year-end close and account reconciliation processes
Performs other duties as required
Previous Experience and Skills:
2-5 years of cash collections or Accounts Receivable experience, preferred
Previous experience with Net Suite and Salesforce is preferred, otherwise, able to learn new ERP systems quickly
Proficiency with Microsoft Office suite, in particular, Excel, Word, and Outlook
Strong written and verbal communication skills with a focus on customer service
Positive attitude and strong teamwork skills with ability to establish and maintain positive and effective working relationships
Ability to quickly understand customer issues and resolve in a professional manner
Works independently and as part of the team
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