Collections Specialist

HCL Tech Walk-In Drive for OTC Collections ( 2-5 Years)

Profile: OTC Collections

Major Responsibilities: -

• Collection of all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of service stops/ remove stops according to process.
• Review of UMCC and on account payments as per ICMP guidelines
• Identify the potential write-offs for clearing aged debts.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
• Detection and help for process improvement opportunities for collection + system improvements.
• Where technical knowledge gaps have been identi...