Collections Specialist

Job description

Job Title: Collections Representative (Inbound/Outbound Contact Center)

Location: Pune

Shift: Rotational (24/7)

Employment Type: Full-time

About the Role

We are looking for a highly motivated Collections Representative to join our dynamic inbound and outbound contact center team. In this role, you will interact with customers to understand their financial situations, provide solutions, negotiate payment plans, and ensure the highest level of service and professionalism.

Key Responsibilities

• Manage a high volume of incoming and outgoing calls.
• Understand customers financial situations through FFQs, probing, and offer suitable repayment plans.
• Demonstrate a clear understanding of delinquency levels and collection buckets.
• Provide accurate information...