Collections Specialist

Job Summary

The Collections Specialist is responsible for contacting customers with overdue balances and securing payments in a professional, clear, and results-driven manner. This role requires consistency, strong communication skills, timely follow-up, and the ability to meet weekly recovery and productivity goals while maintaining a respectful and solution-oriented approach.

Key Responsibilities

• Conduct outbound calls to customers with delinquent accounts to recover outstanding payments.
• Manage assigned accounts by providing continuous and timely follow-up.
• Clearly explain account balances, payment options, and next steps to customers.
• Negotiate payment arrangements while maintaining professionalism and compliance.
• Accurately document all customer interactions and payment updates in internal systems.
• Meet or exceed weekly productivity, call volume, and recovery targets.
• Collaborate closely with superv...