Job Description

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We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Team Lead. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. 

What you’ll be doing:

  • Making outbound collection calls in a professional manner while keeping and improving customer relations
  • Resolving client-billing problems and reducing accounts receivable delinquency, applying good customer service in a timely manner
  • Collecting customer payments in accordance with payment due dates
  • Maintaining accurate and complete notes of conversations with delinquent customers in order to facilitate further collection activity
  • Identifying issues attributing to account delinquency and discuss them with management and with Sales Rep
  • Setting up and docu...

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