Collections Supervisor

The Collections Supervisor is responsible for providing day-to-day leadership and operational support to the Collections Coordinators while actively managing tenant accounts with outstanding balances. This role involves supervising collections activities, resolving escalated or complex files, and working collaboratively with Operations teams to reduce current tenant arrears and minimize past tenant bad debt.
Reporting to the Collections Manager, the Collections Supervisor plays a key role in ensuring collections processes are effective, compliant, and consistently applied, while supporting the overall financial health of the organization.

Your contributions to the team include:

• Supervise daily collections activities and provide ongoing coaching, guidance, and support to direct reports
• Conduct regular account and performance reviews with Collections Coordinators to ensure accuracy, consistency, and progress toward objectives
• Approve ...