Job Description

Position Summary

The OTC Collections Associate supports day-to-day collection operations to ensure timely cash collection, accurate Accounts Receivable management, and compliance with internal controls. This role is highly operational and execution-focused, involving customer follow-ups, payment tracking, basic dispute coordination, and close interaction with Billing, Cash Application, and Accounting teams.

Key Operational Responsibilities

  • Execute daily collection activities for overdue balances via email and phone, following defined collection strategies.
  • Monitor Accounts Receivable aging reports and prioritize actions based on past-due buckets.
  • Track and document customer interactions, payment commitments, and follow-up actions in the ERP or collection tool.
  • Identify root causes for overdue balances (billing issues, disputes, short payments, unapplied cash).
  • Coordinate with Billing teams to resolve invoice disputes...

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