Collections Support Processor

Position Summary
The OTC Collections Associate supports day-to-day collection operations to ensure timely cash collection, accurate Accounts Receivable management, and compliance with internal controls. This role is highly operational and execution-focused, involving customer follow-ups, payment tracking, basic dispute coordination, and close interaction with Billing, Cash Application, and Accounting teams.
Key Operational Responsibilities
Execute daily collection activities for overdue balances via email and phone, following defined collection strategies.
Monitor Accounts Receivable aging reports and prioritize actions based on past-due buckets.
Track and document customer interactions, payment commitments, and follow-up actions in the ERP or collection tool.
Identify root causes for overdue balances (billing issues, disputes, short payments, unapplied cash).
Coordinate with Billing teams to resolve invoice disputes and pricing discrepancies.
Support Cash Appli...