Collections Team Lead

About the Role

We are looking for a proactive Senior Collections Manager to manage end-to-end collections activities while directly leading a team of 4–5 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.

Key Responsibilities

• Manage and supervise a team of 4–5 collections associates, ensuring achievement of individual and team-level collection targets.
• Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.
• Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.
• Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.
• Handle escalated customer cases and support complex negotiations.
• Ensure accurate maintenance of collections data, MIS, and reporti...