Collections Team Lead

We are now hiring a tech-savvy Collections Supervisor.

Team Leadership:

• Lead and mentor a team of collection specialists.
• Provide training, guidance, and support to ensure high team performance.
• Grow the team to 300 FTEs within 2 years.
• Foster a collaborative and results-driven culture.
• Set clear KPIs and track progress consistently.

Compliance and Risk Management:

• Ensure compliance with laws, regulations, and internal policies.
• Identify and mitigate risks in the collections process.
• Partner with the risk team to enhance credit risk models and strategies.

Customer Engagement:

• Implement customer-centric communication approaches.
• Engage delinquent customers respectfully and empathetically.

Continuous Improvement:

• Drive process improvem...