Job Description

  • Actively develop the capabilities and business acumen of direct reports, drives the development of team members, ensuring full and well- rounded team competency. Demonstrate leadership skills with experience managing teams of 13-18 members.
  • Maintain daily shrinkage at less than 5%.
  • Monitor calls and ensure compliance and quality performance. Expectation is to do 3 call monitoring per day, strategically across BQ and other team members.
  • Weekly performance review with team.
  • 15 second talk-offs for the day; i.e. assisting team members by taking over calls where they are unable to resolve the account
  • Ensuring that at least 40% of his team earns incentive.
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements. Understand and execute policies, processes and procedures of the organization.
  • Strong Focus on collector upskilling and programs goals.
  • Good interpersonal skills and...

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