Job Description

Champions Do More

Responsibilities

  • Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
  • Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
  • Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
  • Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
  • Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
  • Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

    • Qualifications

  • Customer Service Skills
  • Organization and mult...

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