Job Description

Power Generation Field Service Technician - Level III

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Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Key Responsibilities

  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
  • Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
  • Escalates unresolved issues to product specialists / Supervisor
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
  • Comple...

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