Command Center Operator

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Command Center Operator – Level 1 (NOC Operations)

Experience Range: 3 – 5 Years

Location: Vizag

Must-Have:

Key Responsibilities:

Monitoring:

Continuous 'eyes on glass' monitoring of dashboards, email alerts, hotline, and chat channels.

Alert Management:

Perform initial troubleshooting of alerts from monitoring tools, batch/file transfer tools, and scripts.

• Escalate unresolved or high-impact incidents to L2/L3 teams.
• Hotline Management:
• Handle and assist with calls received on the...