Command Center Operator

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Command Center Operator – Level 1 (NOC Operations)

Experience Range: 3 – 5 Years

Location: Vizag

Must-Have:

Key Responsibilities:

Monitoring:

Continuous “eyes on glass” monitoring of dashboards, email alerts, hotline, and chat channels.

Alert Management:

Perform initial troubleshooting of alerts from monitoring tools, batch/file transfer tools, and scripts.

• Escalate unresolved or high-impact incidents to L2/L3 teams.
• Hotline Management:
• Handle and assist with calls received on the hotline.
• Incident Logging & Triaging:
• Log, triage, and remediate incidents per SOP.
• Open incident bridges for P1/P2/high-impact P3 incidents.
• Major Event Management:
• Coordinate during disaster recovery (DR), major releases, or new product rollouts.
• Production Readiness:
• Manage daily/weekend readiness calls and communications.
• Batch/File Transfer Management:
• Monitor batches and file transfers, triage failures, and escalate as needed.
• Documentation:
• Create and maintain all L1 support documentation in ServiceNow, Confluence or/and SharePoint.
• Reporting:
• Prepare weekly team performance reports, support KPIs, and identify improvement areas.
• Shift Management:
• Maintain logs and ensure smooth shift handovers.
• SOP-based Resolution:
• Follow SOPs for incident resolution and escalate when required.
• Stakeholder Communication:
• Communicate outages and critical issues to stakeholders promptly.
• Tool Usage:
• ServiceNow, SolarWinds, PowerBI, Control-M, MoveIT, Azure, Rubrik.

Required Skills & Qualifications:

• Technical Skills:
• Experience in network operations, application L1 support, and incident management.
• Familiarity with monitoring tools and ITSM platforms (e.g., ServiceNow, SolarWinds,etc).
• Basic understanding of infrastructure components: compute, storage, network, databases, middleware, and cloud platforms.
• Communication Skills:
• Strong verbal and written communication for stakeholder updates and hotline management.
• Problem-Solving:
• Ability to follow SOPs and troubleshoot issues effectively.
• Tools Knowledge:

Hands-on experience with Control-M, MoveIT, Azure

Interested candidates pls share your cv to mailid: [email protected] with subject "Command Center Operator – Level 1 (NOC Operations)" for further Discussion