Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Command Center Operator – Level 1 (NOC Operations)
Experience Range: 3 – 5 Years
Location: Vizag
Must-Have:
Key Responsibilities:
Monitoring:
Continuous “eyes on glass” monitoring of dashboards, email alerts, hotline, and chat channels.
Alert Management:
Perform initial troubleshooting of alerts from monitoring tools, batch/file transfer tools, and scripts.
Escalate unresolved or high-impact incidents to L2/L3 teams.
Hotline Management:
Handle and assist with calls received on the hotline.
Incident Logging & Triaging:
Log, triage, and remediate incidents per SOP.
Open incident bridges for P1/P2/high-impact P3 incidents.
Major Event Management:
Coordinate during disaster recovery (DR), major releases, or new product rollouts...
What we are looking for
Role: Command Center Operator – Level 1 (NOC Operations)
Experience Range: 3 – 5 Years
Location: Vizag
Must-Have:
Key Responsibilities:
Monitoring:
Continuous “eyes on glass” monitoring of dashboards, email alerts, hotline, and chat channels.
Alert Management:
Perform initial troubleshooting of alerts from monitoring tools, batch/file transfer tools, and scripts.
Escalate unresolved or high-impact incidents to L2/L3 teams.
Hotline Management:
Handle and assist with calls received on the hotline.
Incident Logging & Triaging:
Log, triage, and remediate incidents per SOP.
Open incident bridges for P1/P2/high-impact P3 incidents.
Major Event Management:
Coordinate during disaster recovery (DR), major releases, or new product rollouts...
Apply for this Position
Ready to join Tata Consultancy Services? Click the button below to submit your application.
Submit Application