Command Center Shift Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Command Center Shift Lead

Experience Range: 6 – 10 Years

Location: Vizag

Must-Have:

• Shift Oversight:
• Supervise L1 operators during the shift; ensure compliance with monitoring and triage processes.
• Incident Escalation:
• Act as the first escalation point for unresolved/high-impact incidents; coordinate with L2/L3 teams.
• Major Event Coordination:
• Lead during DR drills, major releases, and high-impact events.
• Shift Handover:
• Validate shift logs and ensure accurate handover documentation.
• Performance Monitoring:
• ...