Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Command Center Team Lead
Experience Range: 6 – 10 Years
Location: Vizag
Must-Have:
Key Responsibilities:
- Team Management:
- Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
- Operational Governance:
- Define and enforce SOPs; ensure compliance across shifts.
- Incident & Major Event Leadership:
- Oversee critical incidents and major events; act as primary escalation point.
- Performance Reporting:
- Prepare weekly/monthly performance reports and improvement plans.
- Continuous Improvement:
- Identify process gaps and implement automation or efficiency initiatives.
- Stakeholder Engagement:
- Communicate with senior management on outages, KPIs, and strategic initiatives.
- Tool & Technology ...
What we are looking for
Role: Command Center Team Lead
Experience Range: 6 – 10 Years
Location: Vizag
Must-Have:
Key Responsibilities:
- Team Management:
- Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
- Operational Governance:
- Define and enforce SOPs; ensure compliance across shifts.
- Incident & Major Event Leadership:
- Oversee critical incidents and major events; act as primary escalation point.
- Performance Reporting:
- Prepare weekly/monthly performance reports and improvement plans.
- Continuous Improvement:
- Identify process gaps and implement automation or efficiency initiatives.
- Stakeholder Engagement:
- Communicate with senior management on outages, KPIs, and strategic initiatives.
- Tool & Technology ...
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