Command Center Team Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Command Center Team Lead

Experience Range: 6 – 10 Years

Location: Vizag

Must-Have:

Key Responsibilities:

• Team Management:
• Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
• Operational Governance:
• Define and enforce SOPs; ensure compliance across shifts.
• Incident & Major Event Leadership:
• Oversee critical incidents and major events; act as primary escalation point.
• Performance Reporting:
• Prepare weekly/monthly performance reports and improvement plans.
• Continuous Improvement:
• Identify process gaps and implement automation or efficiency initiatives.
• Stakeholder Engagement:
• Communicate with senior management on outages, KPIs, and strategic initiatives.
• Tool & Technology Oversight:
• Ensure optimal use of monitoring and ITSM tools; drive tool enhancements.
• Training & Development:
• Conduct training sessions for new hires and ongoing skill development.

Required Skills & Qualifications:

• Education:
• Bachelor’s degree in IT or related field.
• Experience:
• 5+ years in IT operations, with 2+ years in leadership roles.
• Technical Expertise:
• Deep knowledge of infrastructure, applications, and monitoring ecosystems.
• Leadership & Strategic Thinking:
• Ability to manage large teams and drive operational improvements.
• Certifications:
• ITIL Intermediate or higher preferred.

Interested candidates pls share your cv to mailid: with subject "Command Center Team Lead " for further Discussion