Command Centre Operation Engineer (L1) 12 hr shift

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Key Responsibilities:

• Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.

• Uses Managed Services product and process knowledge along with discretion to respond to tickets.

• Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.

• Flags the need for such content, when relevant articles are not available

• Provides timely updates to clients, when re...