Job Description
Key Accountabilities & Responsibilities
- Capability & Process Leadership
- Partner with the global capability owner to translate global strategy into operational workflows, SOPs, and performance standards.
- Build and maintain end-to-end content management processes including intake, scoping, production, quality checks, review, sanitization, and publishing.
- Identify process gaps and drive structured improvements for turnaround time, quality, and efficiency.
- Serve as the subject-matter expert for operationalizing new global initiatives (taxonomy updates, metadata overhaul, CMS improvements etc.).
- Delivery Management & Quality Assurance
- Manage day-to-day allocation of work across the content team, balancing BAU and project tasks.
- Set quality benchmarks and run periodic quality checks to ensure every output meets brand, compliance, and metadata standards.
- Run weekly production reviews, content p...
Apply for this Position
Ready to join ERM? Click the button below to submit your application.
Submit Application