Commercial Coordinator

Department: Commercial
Reports to: Head of Commercial & Events (or Event Manager, depending on structure)
Location: Singapore
Employment type: Full-time

Role Summary

The Commercial Coordinator supports the Commercial & Events team by managing administrative coordination, CRM hygiene, proposal documentation, and day-to-day client communication. This role is critical in maintaining response speed, accuracy, and operational readiness for bookings and events.

Key Responsibilities

• Handle inbound enquiries and support the team with timely acknowledgements, fact-finding, and scheduling site visits.

• Prepare proposal templates, contracts, function sheets, and confirmation documents with high accuracy.

• Maintain CRM data integrity: client profiles, preferences, activity logs, pipeline stages, and reporting inputs.

• Coordinate internal information flow: menus, packages, availability checks, and preliminary event requirements.

• Track deposits, signed agreements, and key dates; flag risks or missing information early.

• Support event execution admin: printing BEOs, signage requests, supplier coordination, and post-event feedback capture.

• Prepare weekly commercial reports: lead sources, pipeline status, conversion, and event calendar summaries.

Success Metrics (KPIs)

• Response time and documentation accuracy (error-free proposals/BEO support).

• CRM completeness and data hygiene.

• Admin cycle times (proposal prep, contract turnaround, deposit follow-up).

• Internal stakeholder satisfaction (Ops/Culinary/Finance) on documentation quality.