Commercial Pharma Subject Matter Expert (SME)

Location – Bangalore

Hybrid (3 days WFO)

seeking a highly experienced Commercial Pharma Subject Matter Expert (SME) with deep domain understanding of the pharmaceutical commercial model, business processes, data ecosystem, omnichannel capabilities, and the associated technology landscape—including AI/ML applications .

This individual will play a critical role in solutioning, accelerator development, proposal leadership, client discussions, and shaping our GTM strategy for commercial life sciences. The ideal candidate brings strong thought leadership, hands-on experience supporting commercial functions, and the ability to translate business challenges into scalable technology-enabled solutions.

Key Responsibilities

1. Domain Expertise & Thought Leadership

• Serve as the commercial pharma domain authority across the vertical.
• Bring expertise in key commercial functions, including:
• HCP/HCO targeting & segmentation
• Omnichannel / Next Best Action (NBA) engagement
• Journey Orchestration & Analytics
• Field Insights
• Content Innovation
• Patient services, HUB operations
• Market access, payer analytics
• Stay current on industry trends and evolving regulations

2. AI/ML & Technology Strategy

• Translate commercial use cases into AI/ML-led accelerators , POCs, and reusable frameworks.
• Guide data engineering, cloud, analytics, and digital product teams on aligning tech choices with commercial domain needs
• Identify opportunities where emerging technologies—GenAI, NLP, automation, advanced analytics—can drive commercial value.

3. Solutioning & Accelerator Development

• Lead design and development of reusable accelerators for commercial analytics, omnichannel orchestration, HCP journey insights, forecasting, and payer analytics.
• Collaborate with engineering, analytics, design, and GTM teams to ensure accelerators are scalable and client-ready.
• Create frameworks for value messaging, solution packaging, and differentiation in the market.

4. Proposal Leadership & Deal Support

• Own the solutioning and response for RFPs, RFIs, and proactive proposals involving commercial life sciences.
• Craft problem statements, approach narratives, case studies, and solution architectures.
• Partner with pursuit leads, pricing teams, and account directors to position Marlabs as a strategic partner.
• Participate in oral presentations, capability pitches, and workshops with senior stakeholders at client organizations.

5. Client Engagement & Delivery Support

• Act as the trusted advisor for commercial data, analytics, and digital transformation conversations.
• Lead discovery sessions, maturity assessments, and roadmap exercises with clients.
• Bridge domain and technical teams to ensure delivery alignment with business expectations.
• Support pilot/POC delivery and ensure value articulation to drive scaling.

Qualifications

Required

• 10–15+ years of experience in Pharma Commercial domain roles, consulting, or analytics-led engagements.
• Hands-on understanding of commercial workflows, data flows, KPIs, and field force processes.
• Experience working with data ecosystems
• Demonstrated experience designing or overseeing AI/ML-driven commercial analytics solutions (e.g., targeting, omnichannel NBA, forecasting models, patient journey analytics).
• Strong ability to convert domain problems into solution architectures and compelling proposals.
• Excellent communication, storytelling, and senior stakeholder engagement skills.
• Understanding of global commercial models (US + ex-US).

Key Competencies

• Strategic thinking & storytelling
• Deep pharma commercial expertise
• Technology awareness (AI/ML, cloud, automation, digital platforms)
• Cross-functional collaboration
• Executive communication & client presence
• High ownership and entrepreneurial mindset

Success Metrics

• Win-rate improvement for commercial LS opportunities
• Deal conversion through high-quality solutioning
• Client satisfaction in domain advisory engagements
• Internal enablement and thought leadership contributions