Commercial Solutions Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe.

What you’ll do

Stripe’s Global Business Services’ Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and/or impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. 

You will be responsible for the end-to-end management of commercial and/or GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and/or pricing analysis), and experience scaling global, cross-organizational mechanisms. 

The candidate will have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. The candidate will have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You will love this job if you are a natural relationship and mechanism builder.

Responsibilities

Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-their-kind programs and initiatives

Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge

Support the commercial program deal motion, partnering with Deal Pricing and/or Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches

Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts

Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes

Navigate, and propose creative solutions, through complex programmatic problems at scale across Go-To-Market and Stripe 

Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc to resolve and remove internal blockers

Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function

Act as liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements

Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness amongst themselves and across the organization in general

Advocate on behalf of a position and quickly gain cross-functional alignment on the position

Quickly build credibility and trust with internal stakeholders

Provide strong leadership, communication, and persuasion skills

Lead projects to solve existing commercialization issues

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-their-kind programs and initiatives

Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge

Support the commercial program deal motion, partnering with Deal Pricing and/or Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches

Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts

Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes

Navigate, and propose creative solutions, through complex programmatic problems at scale across Go-To-Market and Stripe 

Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc to resolve and remove internal blockers

Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function

Act as liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements

Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness amongst themselves and across the organization in general

Advocate on behalf of a position and quickly gain cross-functional alignment on the position

Quickly build credibility and trust with internal stakeholders

Provide strong leadership, communication, and persuasion skills

Lead projects to solve existing commercialization issues

Preferred qualifications

Direct product launch oversight and experience

Payments industry experience

MBA degree in Business, Technology, Finance, or Economics

Possess PgMP or PMP certification

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $122,000 - $182,900. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.