Commercial/Enterprise Account Executive, Employee Service

Employee Service Account Executive – Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust. The world of work is changing, and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Your Role

You will work with customers to demonstrate the value of Salesforce’s Employee Service suite, which unifies HR Service and IT Service into a single, AI‑driven platform. You’ll guide customers to the right solutions that transform HR and IT service operations, streamline processes, and improve both employee engagement and IT service delivery.

You’ll Be Responsible For

• Prospecting, pipeline generation, and revenue attainment.
• Navigating medium to long sales cycles for strategic, high‑value deals.
• Ensuring customer satisfaction for early adopters and expansion customers.

Your Responsibilities

• Develop strong internal and customer relationships to create win‑win sales opportunities.
• Clearly communicate the value of Salesforce’s HR Service and IT Service/ITSM capabilities to potential customers.
• Drive revenue growth by closing new business and expanding existing accounts within your vertical.
• Develop and execute sales campaigns targeting employee service transformation across HR and IT.
• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic deals.
• Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome‑based solutions.
• Maintain accurate sales forecasting and CRM updates.
• Collaborate with solution engineers, marketing, and customer success teams to provide a seamless end‑to‑end client experience.

Your Qualifications

• 6+ years of quota‑carrying enterprise software or technology sales experience, ideally in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM.
• Proven experience in solution selling and value‑based selling to multiple stakeholders.
• Strong knowledge of ITSM platforms, IT operations, and the ITIL framework.
• Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus.
• Bachelor’s degree strongly preferred.

Key Attributes We’re Looking For

• Strong consultative selling skills with a track record of exceeding sales goals.
• Proven ability to navigate complex, multi‑stakeholder sales processes.
• Competitive spirit, resourcefulness, and ability to solve complex problems.
• Business acumen to articulate ROI across HR, IT, and operational use cases.
• Skilled in objection handling, negotiation, and closing high‑value deals.
• Ability to collaborate cross‑functionally and act as a trusted advisor.
• Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee service solutions.

Working at Salesforce

It’s not only about selling—it’s about learning. We invest in you with a month‑long immersion and onboarding, including a week‑long product bootcamp, mentorship program, weekly coaching, and development programs.

Benefits

We are pioneers of the Pledge 1% model, providing product, grants, and community service to those in need. We’re proud to be #1 in PEOPLE’s Top 50 Companies that Care and are on Fortune’s Change the World list.

• Health, life insurance, retirement saving plan
• Monthly wellness allowance
• Flexible time off & leave policies
• Parental benefits
• Perks and discounts
• More details about our company benefits can be found at the following link:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future—and redefine what’s possible—for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and create a workplace that’s inclusive, and free from discrimination. In the workplace, discrimination is illegal. Any employee or potential employee will be assessed on merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For British Columbia-based roles, the base salary hiring range for this position is CAD 84,100 to CAD 229,300.

Location

Richmond, British Columbia, Canada