Communication and Product Trainer (WFH)

Job description:

Position: Communication and Product Trainer
Work from home
Full time

Description

• Develop and deliver training programs for new and existing team members on product knowledge, communication skills, leadership and customer service excellence.
• Assess training needs and identify areas that require additional training.
• Collaborate with management or clients and other departments to stay up-to-date on product specifics, new features, and promotions.
• Identify and address performance gaps through targeted training.
• Create and maintain training materials such as presentations, handouts, and e-learning modules and surveys.
• Create and submit training reports to the stakeholders.
• Evaluate the effectiveness of training programs and make improvements as needed.
• Stay up-to-date on industry trends and best practices in product training and incorporate them into our tra...