Job Description

🌟 We’re Hiring – Voice Coaches (Communication & Soft Skills Triner) ||


  • International Telecom Process || Gurgaon 🌟



What You’ll Do


  • Coach, mentor & enhance communication and soft skills of frontline employees.


  • Conduct regular voice & accent training sessions for new hires and existing teams.


  • Identify communication gaps through call audits and provide constructive feedback.


  • Drive performance improvement through floor support and refresher sessions.


  • Collaborate with Ops & Quality teams to improve customer experience delivery.



What We’re Looking For


  • Minimum 1 year of experience as Voice Coach / V&A Trainer / Soft Skills Coach in BPO (International process preferred)


  • Strong command over spoken English & excellent presentation skills


  • Experience in call monitoring, feedback sessions & coaching methodology


  • Willing to work from office (Gurgaon) in rotational shifts

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