Communication trainer

Educational Qualification: Any Graduate
Work Experience
● This position is for Communication Training Team
● Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
● Provide Feedback and suggestions for improvement
● Publish Dashboards at defined intervals
● Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
● Publish compliance dashboards as per plan
● Flexibility and Availability for any ad-hoc business requirement
● Ensure Confidentiality, Availability and Integrity of Data
● Provide Feedback and suggestions for improvement
● GAP Analysis & Controls
● Continuous Focus and Drive to meet and exceed department SLAs
● Conduct New Hire training and Refresher training based on TNA
● Conduct interviews
Preferred Competencies:
Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and wri...