Communication trainer - International Voice

Designation : Communication Trainer

Location : Gurugram, Haryana

Responsibilities :

• Establish and maintain professional credibility through excellent verbal and written communication, training presentation, and facilitation skills.
• Deliver communication, soft skills, voice & accent, and customer service/sales training to new hires (NHT batches) and on-floor associates.
• Conduct refresher training sessions, ensuring continuous improvement in communication and performance metrics.
• Perform call auditing, feedback, and side-by-side coaching to enhance quality and agent performance.
• Conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA) in collaboration with the Quality and Operations teams to identify gaps and define development plans.
• Design, develop, and update training modules, job aids,...