Job Description

Job description

Title: Communication Trainer

Location: Thane - Work from office

Type of Employment: Full time Role

Shift: Night Shift (US Time Zone)


Role & responsibilities


  • Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity
  • To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress
  • Content Development
  • Provide Coaching & Feedback and supervision during OJT/Nesting period
  • Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.
  • Provides Coaching & Feedback to enhance agent performance.
  • Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching
  • A...

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