Job Description
**Additional Information**
**Job Number** 26010066
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Naples, 280 Vanderbilt Beach Rd, Naples, Florida, United States, 34108
VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Naples%2C%20280%20Vanderbilt%20Beach%20Rd%2C%20Naples%2C%20Florida%2C%20United%20States%2C%2034108)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem...
**Job Number** 26010066
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Naples, 280 Vanderbilt Beach Rd, Naples, Florida, United States, 34108
VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Naples%2C%20280%20Vanderbilt%20Beach%20Rd%2C%20Naples%2C%20Florida%2C%20United%20States%2C%2034108)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem...
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