Communications Operations Specialist

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.

Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About the Role

We are seeking a highly organized, detail-oriented, and project-driven Communications Operations Specialist to support our centralized communications operations. This role will work closely with our Project Coordinator to manage and execute a wide range of letter, email, and SMS communications processes across the company. You will play a key role in ensuring all clients and internal communication requests are handled efficiently, accurately, and on time.

 As part of a growing function, this is a unique opportunity to contribute directly to the optimization and scaling of our communications infrastructure, supporting both ongoing business operations and strategic initiatives — including the integration of newly acquired companies.

Key Responsibilities:

• Manage and execute all company communication requests via a centralized process.
• Support setup, testing, and deployment of communication templates.
• Collaborate with internal teams and external clients to define project requirements and timelines.
• Manage incoming communication requests using JIRA.
• Support monthly reporting and documentation of communication activities.
• Assist in reviewing vendor invoices and maintaining billing records.
• Execute and monitor Solutions by Text (SBT) campaigns.
• Manage workflows within vendor platforms, including HTML-based systems.
• Assist in integrating new businesses into existing communication processes.
• Participate in initiatives to improve processes and client experience.

Requirements

• Experience: 2+ years of experience in operations, project coordination, digital communications, or a similar role.
• Technical Skills: Proficiency with JIRA or other ticketing/project management systems. Comfort working with vendor UIs and basic understanding of HTML is a plus.
• Communication Skills: Exceptional written and verbal communication skills in English; bilingual (Spanish/English) strongly preferred.
• Project Management: Strong ability to manage multiple competing priorities, deliver to tight deadlines, and stay organized in a fast-paced environment.
• Detail Orientation: High attention to detail and data accuracy, especially when managing templates, campaigns, and reporting.
• Collaboration: Proven ability to work cross-functionally with internal teams and external partners.

Benefits

• Grocery Vouchers
• Internet Bonus
• Medical Insurance
• Life Insurance
• Dental Insurance
• Law Benefits