Job Description

Service Communications Specialist

You'll be part of the global Marketing Operations team, responsible for creating and sending HTML-based email alerts and updates to customers and partners. The role demands precision, speed, and technical know-how in a fast-paced environment.

Main Responsibilities

1. Email Campaign Execution (60%)
  • Build and send service-related emails using Marketo Engage
  • Ensure emails look good across devices and meet brand/compliance standards
  • Segment audiences and deploy urgent alerts accurately
2. Technical Implementation (15%)
  • Use dynamic content and personalization in emails
  • Fix HTML issues and work with data teams to integrate content
  • Analyze and clean audience data using Excel
3. Cross-Functional Collaboration (15%)
  • Coordinate with marketing, communications, and operations teams
  • Work with writers and stake...

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