Community Associate

Overview

At Get Hooked 360, we partner with exciting brands that need more than just visibility they need thriving, engaged communities. As our Community Manager / Community Engagement Associate, you’ll be the frontliner of our clients’ digital presence: sparking conversations, building loyalty, and ensuring customers feel heard and valued across social platforms.

What You’ll Do

• Be the voice of the brand: Engage with customers across Facebook, Instagram, X (Twitter), TikTok, Reddit, and other platforms.
• Moderate conversations: Ensure all user-generated content follows client guidelines and fosters a safe, positive community.
• Support and resolve: Respond quickly to inquiries, resolve issues with professionalism, and turn complaints into opportunities for loyalty.
• Analyze and report: Track key social media and engagement metrics, surface customer insights, and share sentiment analysis with client teams.
• Grow relation...