Community Manager

Job Description

Designation: Corporate Community Manager

Department: Community

Reporting To: Assistant Director – Community

Location: Mumbai or Hyderabad

Role Overview

The Corporate Community Manager supports the Assistant Director – Community in leading Community operations across three units. The role focuses on member engagement governance, renewals oversight, and onboarding excellence , working closely with Unit Community Managers and Assistant Managers – Community & Renewal.

This role does not replace unit ownership. Instead, it enables teams , ensures consistency, and drives outcomes through structure, follow-ups, and support.

Key Responsibilities

Member Engagement (Support & Oversight)

• Support Unit Community Managers in driving strong member engagement at each location.
• Ensure engagement standards, communication tone, and member touchpoints are consistently followed across units.
• Review member feedback and engagement inputs shared by units and guide corrective actions where required.
• Act as a support point for escalations, ensuring timely resolution in coordination with Unit teams.

Renewals (Guidance & Closure Support)

• Support and lead the Assistant Manager – Community & Renewal at each unit on renewal planning and execution.
• Track renewal pipelines, ageing renewals, and at-risk members across locations.
• Guide renewal conversations, intervention strategies, and follow-ups, without owning unit-level execution.
• Work closely with Finance and Community teams to ensure renewal hygiene and timely closures.

New Member Onboarding

• Manage and standardise the onboarding process for new members across units.
• Take structured inputs from the Membership Sales team post-sale to ensure smooth handovers.
• Ensure new members are introduced, oriented, and engaged consistently across locations.
• Track onboarding completion and early-stage feedback to identify gaps.

Team Enablement & Coordination

• Support the Assistant Director – Community in leading Community teams across units.
• Conduct regular check-ins with Unit Community Managers and Assistant Managers – Community & Renewal.
• Share best practices, resolve bottlenecks, and ensure clarity of roles and responsibilities.
• Assist in training, coaching, and process alignment initiatives for Community teams.

Reporting & Reviews

• Consolidate engagement, onboarding, and renewal updates across locations.
• Support leadership reviews with clear data, insights, and action points.
• Ensure SOPs and Community frameworks are followed consistently across units.

Skills & Experience

• 6–8 years of experience in community management, hospitality, membership-led businesses, or customer experience roles.
• Experience working with or supporting multi-location teams preferred.
• Strong coordination, follow-up, and stakeholder management skills.
• High empathy, maturity, and comfort working with premium member bases.
• Ability to balance structure with people-centric judgement.