Community Manager

Designation: Community Manager

Department: Community

Reporting To: General Manager

Functional Alignment: Assistant Director - Community

Location: Gurgaon

Role Overview

The Community Manager is the primary owner of the member experience at the club. This role leads day-to-day community operations, member engagement, renewals execution, and onboarding delivery, while coordinating closely with internal teams to ensure consistent service standards across all member touchpoints.

This is an execution-led role. While supported by Corporate Community for structure, tracking, and guidance, the Community Manager owns on-ground delivery, real-time decision-making, and outcomes at the unit.

Key Responsibilities

1. Member Engagement & Relationships

• Own member engagement at the unit, ensuring members feel recognised, welcomed, an...