Job Description
Designation: Community Manager
Department: Community
Reporting To: General Manager
Functional Alignment: Assistant Director - Community
Location: Gurgaon
Role Overview
The Community Manager is the primary owner of the member experience at the club. This role leads day-to-day community operations, member engagement, renewals execution, and onboarding delivery, while coordinating closely with internal teams to ensure consistent service standards across all member touchpoints.
This is an execution-led role. While supported by Corporate Community for structure, tracking, and guidance, the Community Manager owns on-ground delivery, real-time decision-making, and outcomes at the unit.
Key Responsibilities
1. Member Engagement & Relationships
- Own member engagement at the unit, ensuring members feel recognised, welcomed, and valued at all times.
- Act as the face of the Community team on the floor, building strong relationships through regular interaction and...
Department: Community
Reporting To: General Manager
Functional Alignment: Assistant Director - Community
Location: Gurgaon
Role Overview
The Community Manager is the primary owner of the member experience at the club. This role leads day-to-day community operations, member engagement, renewals execution, and onboarding delivery, while coordinating closely with internal teams to ensure consistent service standards across all member touchpoints.
This is an execution-led role. While supported by Corporate Community for structure, tracking, and guidance, the Community Manager owns on-ground delivery, real-time decision-making, and outcomes at the unit.
Key Responsibilities
1. Member Engagement & Relationships
- Own member engagement at the unit, ensuring members feel recognised, welcomed, and valued at all times.
- Act as the face of the Community team on the floor, building strong relationships through regular interaction and...
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