Community Manager (Social Media)

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

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Main duties and responsibilities

• Community management: Monitor comments, messages, and mentions across all social media platforms in real time (Meta, X, YouTube, Investa, Reddit, Discord, etc.). Respond to inquiries, feedback, and conversations in a timely manner. Escalate sensitive or high-risk issues to the Corporate Communications or Legal team, following the crisis protocol.
• Sentiment and performance tracking: Track, analyze, and report on social media sentiment, trends, and engagement metrics. Generate weekly and monthly community health reports with insights and recommendations. Flag emerging issues or shifts in public s...