Community Operations Analyst - Portuguese

Community Operations Analyst

Are you fluent inPortuguese? Join our team as a Community Operations Analyst and help shape a safer and more inclusive online community.

You will play a critical role in ensuring the quality and safety of online content. You’ll investigate reported issues, enforce community standards, and provide insights to improve user experiences.

Key Responsibilities

- Investigate and resolve reported issues, including account support requests and potentially abusive content.

- Enforce the client’s Terms of Use by monitoring and addressing reports of abuse.

- Stay up-to-date on the client’s products and community standards.

- Leverage market-specific knowledge to propose scalable solutions for community support.

- Analyse data to identify trends and improve user experiences.

- Escalate issues outside company policy to global teams when necessary.

- Identify inefficiencies in workflows an...