Community Sales Representative (New Home Sales)

Community Sales Representative

Job Description

EDUCATION

High School diploma required; some college/business or professional training preferred. Community Representative must have a valid, active real estate license for North Carolina.South Carolina is preferred but not required.

EXPERIENCE

Two or more years’ experience in new home sales preferred. Construction knowledge and ability to read plans preferred.

REQUIRED SKILLS

Must be team-oriented; basic computer skills to include sales office software such as SalesForce and Microsoft Office Suite: Word, Excel, Outlook (willing to take classes to expand skill level); good interpersonal and communication skills; excellent organizational, prioritization and time management skills.

WHO IS THE CUSTOMER?

INTERNAL: All team members of Shea Homes, as well as team members of other independent members of the Shea family of companies

EXTERNAL: All individuals with whom Community Representative comes into contact outside of the internal customer

PHYSICAL REQUIREMENTS

Must be able to work extended hours as needed. Have the computer skills necessary for reporting, SalesForce.com application input, escrow follow-up and memos. Need to walk all homesites for pricing recommendations. Must be able to lift items that weigh 25 pounds. Must be able to stand or sit for extended periods of time. Must be able to file paperwork and binders.

ENVIRONMENTAL CONDITIONS

Community Information Centers can be located in air-conditioned garage or trailer. Community Representative will be required to visit competition and show homesites in a construction zone as needed.

PROFESSIONAL DEVELOPMENT PLAN

All Community Representatives are expected to maintain a program for their own professional development by creating, maintaining and executing their Professional Development Plan per Company and J.F. Shea Co., Inc. standards.

JOB SUMMARY

Provide exceptional customer service to all customers daily, utilizing the concepts of Company-sponsored training and “Foundations.” Report to the Sales Manager. Work closely with Construction, Customer Care, Shea Design Studio, Shea Mortgage and Shea Advantage and other appropriate outside companies. Utilize “Foundations” to sell homes and follow buyers’ escrows until recordation at the County. Be available to assist homeowners after closing. Continually request customer feedback via Shea Survey and seek customer referrals on a regular basis.

DETAILED DUTIES AND RESPONSIBILITIES

Conduct all aspects of Shea Homes’ business at onsite locations, including marketing and selling new homes and customer service from before sale through customer’s close of escrow and move-in. This work includes following the escrows, responding to buyers’ concerns, and working with team members to ensure customer satisfaction in all aspects of the business operations of Shea Homes, and a smooth close of escrow.