Community Solutions Control Operations Specialist I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARY Working under direct supervision in a team environment, responsible for focusing on both outages and impairments, performs first-level Managed Wi-Fi network surveillance, alarm and intake triage and correlation of key information, ticket dispatch, fix agent support and driving toward ticket resolution. Leverages alarm, telemetry, network topology and other data sources to identify network outages and impairments to minimize Mean Time to Repair (MTTR). Ensures the details and information provided to the fix agent drive reduced restoration times and improved fix agent efficiency. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Able to perform basic troubleshooting and create tickets from active alarms. Responsible for performing investigations of property equipment a...