Community Specialist

Job role: Community host

Department : Ground operation

Job experience : 0-3 years

Location : Himachal Pradesh, Uttarakhand

About The Hosteller

The Hosteller is a people-first backpacker hostel brand built around travel, community, and shared experiences. We create spaces where travellers from across the world connect, stories are exchanged, and memories are made. Powered by passionate teams on-ground and at the corporate level, The Hosteller values ownership, empathy, collaboration and a deep respect for both people and places.

At The Hosteller, you’ll be part of a fast-growing, entrepreneurial environment where ideas matter, ownership is encouraged and growth is real. We offer hands-on exposure, opportunities to learn across functions and the chance to build meaningful experiences for both travellers and teammates every single day.

Role overview

The Community host shall be the heartbeat of the hostel experience, responsible for creating a welcoming, social, and memorable environment for guests. This role focuses on guest interaction, community building and conducting curated local experiences, including walks, trails, treks,events and social activities. The Community host ensures guests don’t just stay at The Hosteller they connect, explore, and belong.

Responsibilities

• Be the primary on-ground point of contact for guest interaction and social engagement
• Conduct & operate daily experiences such as local walks, food trails, treks, sightseeing tours, and in-house activities, as planned
• Proactively create a sense of community by introducing guests, encouraging conversations, and facilitating group interactions
• Represent the local culture, stories and hidden gems, acting as a local ambassador
• Coordinate with front desk teams to align guest itineraries and experience schedules
• Ensure guest safety and comfort during hosted activities, walks, and outdoor experiences
• Gather informal guest feedback and insights to help improve guest experiences
• Host in-house events such as game nights, bonfires, music sessions, or workshops
• Create and support content moments (stories, reels, photos) in collaboration with guests
• Uphold The Hosteller’s brand values by delivering warm, inclusive and authentic hospitality

Qualifications

• 0–3 years of experience in hospitality/travel/tourism, adventure, events or community roles
• Backgrounds such as hostel hosting, trekking/outdoor guiding, experiential travel, event hosting, or backpacking are strongly preferred
• Comfortable interacting with diverse, international and domestic guests on a daily basis
• Strong communication skills in English and Hindi; knowledge of local language(s) is a plus
• Natural people-person with high energy, empathy, and confidence in group settings
• Familiarity with the local destination, culture, trails and experiences or strong willingness to learn quickly
• Physically comfortable leading walks, short treks, and outdoor activities
• Basic understanding of guest safety, group handling and situational awareness
• Comfortable using smartphones and social media for user generated content (UGC)
• Flexible to work evenings, weekends and peak travel seasons