Job Description

Job Description

Community (50%)

  • Manage and engage with users on Reddit, Discord, and App Store reviews
  • Respond to questions, posts, and feedback to foster a positive community experience
  • Help users discover new ways to get value from IFTTT Pro
  • Collaborate on campaigns and initiatives to boost community engagement
  • Identify patterns in community discussions that inform product and content improvements

Support (50%)

  • Efficiently triage support tickets IFTTT users
  • Assist users in building Applets, including using filter code (JavaScript)
  • Create, audit and improve help center documentation
  • Identify and reproduce technical issues, suggesting enhancements and improving user experience
  • Become an internal IFTTT expert who can answer product questions from colleagues

Qualifications

  • Prior experience managing online communities...

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