Community Support Specialist

Designation: Community Associate

Department: Community

Reporting To: Community Manager

Location: Mumbai

Role Overview

The Community Associate supports the Community Manager in delivering thoughtful, consistent, and high-quality member experiences at the unit level. This role is rooted in day-to-day member interactions, on-ground coordination, and operational support across community spaces and events.

The role focuses on execution, presence, and follow-through. You are the face of the Community team on the floor, ensuring members feel welcomed, heard, and supported, while feeding insights back to the Community Manager for continuous improvement.

Key Responsibilities

Member Experience & Engagement

• Be the first point of contact for members and guests, handling check-ins, reservations, and...