Community Support Specialist

About Penbrothers

Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.

About the Role

Our client is establishing a strengthened overnight operations capability to reinforce service continuity and support clients across global time zones. As a Client Service Delivery Specialist, you will oversee real-time ticket handling, incident coordination, and client communication during night-support hours. The role requires sharp judgment, strong ownership, and the ability to manage sensitive situations with limited supervision. This position plays a pivotal...