Community Support Specialist

We are looking for a Mexico-based Community Support Specialist with solid communication skills and experience supporting a brand’s engagement and outreach across channels and communities.

The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world. The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential. A passion for music is a must as is familiarity with digital audio workstations, recording techniques, and social media best practices.

As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.

Key Responsibilities

• Community engagement, moderation, and support
• Provide technical expertise and solutions via Zendesk
• Troubleshooting issues reported by users involving BandLab products
• Drive BandLab digital ecosyst...