Job Description
As a complaint handler you will be communicating with customers to understand their complaint points, reviewing the complaint points, gathering evidence, and concluding fair outcomes for customers.
This is an excellent opportunity to broaden your regulatory knowledge and network within a great team.
What you’ll be doing:
- Take ownership of new complaint calls and capturing key details.
- There may be some customer calls to establish details of the complaint + to discuss resolutions.
- Take responsibility for complaint cases though to resolution.
- Take ownership of cases and contacting third parties for evidence and information to support case investigations.
- Manage expectations of all internal...
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