Job Description
As a Complaint Handler you will be responsible for supporting customers though the journey to find fair outcomes regarding financial product complaints. You will speak to the customer to understand the complaint in full and log details carefully to the bank's system, before undertaking a careful review of the facts and calculating any compensation.
This is a rewarding opportunity to work with a major UK bank and develop your financial services experience further whilst helping customers find positive outcomes.
What you’ll be doing as a Complaint Handler:
Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints.
Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
Take ownership of cases and contacting third parties for evidence and information to support case investigations.
Writing final response letters to answer points wi...
This is a rewarding opportunity to work with a major UK bank and develop your financial services experience further whilst helping customers find positive outcomes.
What you’ll be doing as a Complaint Handler:
Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints.
Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
Take ownership of cases and contacting third parties for evidence and information to support case investigations.
Writing final response letters to answer points wi...
Apply for this Position
Ready to join Candidate Source? Click the button below to submit your application.
Submit Application